You can send us a note at firstname.lastname@example.org
. Please include your order number if you are enquiring about a specific order. We are usually available 9am-5.30pm Mon-Fri, excluding Bank Holidays. We usually have a live chat facility but we’ve had to temporarily switch that off so that we can help as many customers as possible. If you have already emailed us and you haven’t heard back yet, please bear with us and we will come back to you as soon as possible. We are a small team and are getting through as many emails as we can each day, and replies will be sent within 1-2 business days. If your message is truly urgent and regarding an address or cancellation issue, please then mark ‘Urgent’ in the subject line. We kindly ask that this is only done for very time-sensitive requests. Thank you!