Frequently Asked Questions
You can send us a note at firstname.lastname@example.org. We are usually available 9am-5.30pm Mon-Fri and there is also a chat window on our website you can use too (see bottom right hand side of the website).
All orders are shipped directly from the merchants, and your order confirmation will show which merchant is sending which part of your order. The first thing to do is please check your order confirmation email from us to see which delivery date range was stated there, as lead times vary. If the latest date on the range has passed, please of course let us know and we will get it resolved for you! While you’re checking your email, also please check that the correct address was provided to us, as this will cause the order to likely be sent back to the merchant by the courier. You can contact us here or send us a note at email@example.com. We are usually available 9am-5.30pm Mon-Fri and there is also a chat window on our website you can use too (see bottom right hand side of the website).
We want you to be happy! If you are not satisfied with your order, please firstly contact the merchant to request a refund. You can do this by going to their profile page (click their name in your order confirmation email or click on their name in our merchant list and go to ‘Contact Merchant’. Most products have a 14 day no quibble returns and refund policy, except highly perishable items (like cheese and fresh fish), which are subject to the discretion of the merchant. If you don’t manage to reach a resolution with the merchant, we are here to help, so please do get in touch with us at firstname.lastname@example.org. If your item arrived damaged, please send us photos of this along with your query, as this is a requirement for the merchants' refund process.
This can be entered in 'My Basket' only. Please find 'My Basket' at the top right of the website, close to the search box. There is a small box at the bottom of the basket where a voucher code can be entered. If you have any further queries, please email us at email@example.com and we will provide further assistance.
Yes, all your information is stored securely with us. Please note that we do not see nor hold any card information belonging to you. Our checkout is securely powered by Stripe (www.stripe.com) and they process payments on our behalf. If you have any queries, please email us at firstname.lastname@example.org and we will provide further assistance.
Go to the Sign In page then follow the 'Trouble signing in?' option. Not solved? Please use the chat function on our website (see bottom right) or email email@example.com for a quick response. Please note that if you have purchased before but don't remember creating a password, you may have used our PayPal Guest checkout option, and therefore you won't have a password. Please either use PayPal Guest checkout again (there is a link in 'My Basket' for this or go to https://www.thefoodmarket.com/signup to create an account, which is useful to be able to see a record of your future orders!