TheFoodMarket.com

Frequently Asked Questions

*PLEASE NOTE* Our festive business opening hours for customer support are 27th, 28th, 31st December and 2nd January 9am-5.30pm. From 2nd January, normal business operating times will resume. If you have an order query, please email us at support@thefoodmarket.com and we will get back to you as soon as we can! Most of our merchant will close between Christmas and New Year, so we may not be able to resolve your issue until 2nd January but we will certainly do our very best. Wishing you a Merry Christmas and a happy 2019!

You can contact us here or send us a note at support@thefoodmarket.com. We are usually available 9am-5.30pm Mon-Fri and there is also a chat window on our website you can use too (see bottom right hand side of the website).
We want you to be happy! If you are not satisfied with your order, please firstly contact the merchant to request a refund. You can do this by going to their profile page (click their name in your order confirmation email or click on their name in our merchant list and go to ‘Contact Merchant’. Most products have a 14 day no quibble returns and refund policy, except highly perishable items (like cheese and fresh fish), which are subject to the discretion of the merchant. If you don’t manage to reach a resolution with the merchant, we are here to help, so please do get in touch with us at support@thefoodmarket.com. If your item arrived damaged, please send us photos of this along with your query, as this is a requirement for the merchants' refund process.
This can be entered in 'My Basket' only. Please find 'My Basket' at the top right of the website, close to the search box. There is a small box at the bottom of the basket where a voucher code can be entered. If you have any further queries, please email us at support@thefoodmarket.com and we will provide further assistance. We are usually available 9am-11pm daily and there is also a chat window on our website you can use too (see bottom right hand side of the website).
Yes, all your information is stored securely with us. Please note that we do not see nor hold any card information belonging to you. Our checkout is securely powered by Stripe (www.stripe.com) and they process payments on our behalf. If you have any queries, please email us at support@thefoodmarket.com and we will provide further assistance. We are usually available 9am-11pm daily and there is also a chat window on our website you can use too (see bottom right hand side of the website).
Go to the Sign In page then follow the 'Trouble signing in?' option. Not solved? Please use the chat function on our website (see bottom right) or email support@thefoodmarket.com for a quick response.
We love hearing from new merchants. Please fill in your details here and we will provide you with an application form.

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