Frequently Asked Questions

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We want you to be happy! If you are not satisfied with your order, please firstly contact the merchant to request a refund. You can do this by going to their profile page (click their name in your order confirmation email or click on their name in our merchant list and go to ‘Contact Merchant’. Most products have a 14 day no quibble returns and refund policy, except highly perishable items (like cheese and fresh fish), which are subject to the discretion of the merchant. If you don’t manage to reach a resolution with the merchant, we are here to help, so please do get in touch with us at
No, we act as a platform for merchants to list their products for sale.
If your question is about a product, delivery dates or the whereabouts of your order, please contact the merchant directly. You can do this via their profile page. If you have a general query about the website or payment, please contact us using the form here.
Go to the Sign In page then follow the 'Trouble signing in?' option.
Please fill in your details here and we will provide you with an application form.

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