Question about an order you've placed?
Your order confirmation email from us has a button at the top, linking to a page showing your order status. This is the latest information we have regarding your order. Please check this and the estimated delivery date(s), which is shown on that page and also on your order confirmation email. You can also find your order status by going to ‘My Account’ on our website (you will need to log in first - so is not possible if you’ve used PayPal guest checkout to place your order with us) and clicking on an order number.
We’d be so grateful if you could first check our FAQs before contacting us, in case your query can be answered there, allowing us to help as many customers as possible.
Still need help? Please fill in the form below and include your order number if you’re querying an existing order with us. We’re doing our best to get back to customers as swiftly as possible but please bear with us during this busy time. We really appreciate your patience and promise to get back to you. Please note our hours are 9am-5.30pm Monday-Friday, excluding Bank Holidays.
Our postal address is: The Food Marketplace Ltd, 5-7 Tanner Street, London SE1 3LE.