If the customer is not satisfied for any reason, goods should be returned intact within 14 days. The cost of carriage in this instance is the customer’s responsibility. It is the customer’s responsibility to ensure the goods are correctly repackaged and safely returned.
Information about us
We are Beers From Italy, a trading name of Italian Twist Limited (company number 9010612), a privately held business with registered office at c/o Barry Flack & Co, The Brentano Suite, Prospect House, 2 Athenaeum Road, London, N20 9AE. Our VAT Registration Number is 187140991.
Ordering
In accordance with the Licensing Act 1964, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. By placing an order you are confirming that you are 18 or over. We reserve the right not to deliver if we are unsure of this.
Bottles and labels can and do vary. The images shown on our website may not be the same as current stock items. If the bottle, glass or label is important please check before ordering.
We require a contact telephone number to improve the efficiency of the delivery process.
Should you wish to make an amendment to your order please contact us as soon as possible. We regret that we are unable to accept amendments if your order is packed and ready for despatch.
Payment
Orders must be accompanied by payment. We currently accept payment by debit and credit card: Visa, MasterCard, Maestro. Regrettably we do not accept American Express.
Beers from Italy do not store our customer's financial details. Your personal details are not passed to any third party.
Your payment will appear as either Italian Twist Limited or Beers from Italy on your bank/credit card statement.
Delivery
We do not offer shipping to the Isle of Man, Channel Islands, BFPO addresses or outside the UK.
Orders are typically dispatched within two working days. Orders placed on Friday will be dispatched the following week.
Once your beers are ready for dispatch, you will receive a further shipment confirmation e-mail providing details of your delivery. The driver will attempt to make a delivery between 9am and 5pm, Monday to Friday only.
Parcel tracking is available for some deliveries only. The driver might try to get in touch with you over the phone if necessary.
If you have not received your delivery within 3 working days after receiving your shipping notification, please contact us so we can investigate.
Drivers have been instructed to ensure that the person who receives the goods at the designated shipping address is at least 18 years old. The driver will refuse to deliver the goods if proof of age is not produced upon request.
Signature at the point of delivery acknowledges receipt of the goods. Goods will not be left with third parties unless by prior arrangement.
If you are not in when delivery is made, and a safe place has not been specified, then a card will be left with contact details for you to arrange another delivery. Should subsequent delivery attempts fail, the goods will return to Beers from Italy, and a full credit for the product will be issued to your account. You will forfeit the delivery charge (the actual cost we bear to deliver to you). Should you contact us to arrange re-dispatch, we will charge a further (standard) delivery cost to your account.
Damaged or missing goods will be refunded or added to a future order. All damaged goods must be signed for as damaged on the drivers manifest or alternatively refused and we must be notified, where possible, within 3 working days of delivery or expected delivery.
It is our policy to ensure that all our goods are supplied to our customers in perfect condition. We will only exchange or refund products which we deem “not fit for consumption”. If the product is simply not liked by the customer, it cannot be exchanged, replaced or returned.
It is the responsibility of the customer to report goods damaged in transit.
Beers from Italy accept no responsibility for failure to deliver due to circumstances beyond our control.
Care instructions
When you place an order on our website, you agree to follow our care instructions as follows:
- All the beers we sell are unfiltered and unpasteurised. This means that you might find some sediments at the bottom of the bottle and therefore b naturally hazy.
- We recommend that you store the bottles in an upright position. This ensures that the sediments stay at the bottom of the bottle.
- We recommend that you keep the bottles refrigerated at all times prior to consumption. The beers should not be exposed to temperatures higher than 25°C longer than 24 hours.
Cancellation of orders
We will cancel your order and refund any payment provided cancellation is within 7 days after the receipt of the beers and that the beers are returned in good condition, unopened and sealed as required by the Consumer Protection from Distance Selling Regulations 2000 (as amended).
To cancel orders, call us on 0208 638 0526 or email us at info@beersfromitaly.com. You may also write a letter to us using the following mailing address: Beers from Italy, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Returning Goods
If you are not satisfied for any reason, goods should be returned intact within 7 days. The cost of carriage in this instance is the customer’s responsibility.
Pricing
All prices are quoted in pounds sterling and are inclusive of UK VAT.
We reserve the right to change prices without notice.
Whilst we try to ensure all pricing on the website is correct occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error we will contact you and ask if you wish to continue with the order at the correct price or cancel. We will not be obliged to supply items are the incorrect price.
Guarantee
Beers from Italy are completely dedicated to your total satisfaction. As a company, we are entirely dependent on our customers and welcome comments, suggestions, constructive criticism and complaints and will always do our utmost to help.
In the event of complaint, please contact us by telephone or email giving as much detail are you can. We aim to acknowledge all complaints within 48 hours and to resolve within 72 hours. We will keep you informed if there is any delay beyond this.
Crime Prevention
For the purposes of crime prevention, the detection of offences and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police or other public or private sector agencies or representative bodies in accordance with the relevant legislation.
Law
These Terms and Conditions shall be subject to and interpreted in accordance with the laws of England. Our failure to enforce a right does not amount to waiver of it.
